FAQ

We have answered most of our customers' common questions below, so you may be able to find your answer there.

Returns & Exchanges

JEWELLERY

You can request exchange or refund up to 30 days from the sale date.

If you are not completely satisfied with the manufacturing quality of your product, Sport Republic is happy to refund your money, providing the product is returned to us in its original condition and undamaged, including the outer packaging 30 days from purchase.

To start, please email us with your order number and full name.

NOTE:

REFUND: You Will be responsible for the shipping cost.

No, but in case you will receive your custom item faulty or not as requested we will make sure you will receive a new one!

Shipping

We fulfil the majority of our orders with Australia Post withing 24hrs

We keep our silver item in stock and you will receive an email with tracking information once your package is shipped.

We fulfill our jewellery orders within 24hrs you place the order.

Australia post offers 2 delivery options:

Standard:you can estimate your delivery time here
Express: 1 business day ( next business day) up to 3 days. Please refer to this table for general estimates

Please understand that all orders directed to Regional Areas, will require extra time.

NOTE: Strokeside Designs accepts no responsibility for any late delivery.

We rely on different warehouses to ship each brand's products, hence your order might not arrive in one single package.

NOTE: Each package's tracking number will be notified to you once dispatched.

As we fulfill our products from different warehouses, extra shipping charges might occur.

You can see the total cost at checkout.

Please understand that as we use third party companies we have no control over their delivery times

Sport Republic accepts no responsibility for  late delivery.

Should you encounter any problem, contact us at dom@rowingjewellery.com.au and we will do our best to help you out.

Product

Most of our pieces are manufactured in 925 Sterling Silver, a composite of 92.5% of silver and 7.5% of copper. It is a standard rate at which silver and copper are mixed to create Sterling Silver jewelry pieces.

We also manufacture it in 14k yellow and white gold only upon request - however we stock the most popular pieces in ready gold ( please make an enquiry to check availability)

Please refer to our jewellery care page

JEWELLERY: We usually take about 4 to 8 weeks to process and ship your item.  (most of our orders are delivered within 5 weeks.

ACCESSORIES:We require 5 business days to produce most of our custom accessories ( excluded delivery) 

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